GTIIQ Terms Of Service

Terms Of Service

Legal Entity: GTIQ (Pty) Ltd

LAST UPDATED: February 12^th 2026

1. Introduction

Welcome to GTIIQ, a business operations and workflow management platform operated by GTIQ (Pty) Ltd, a company registered in the Republic of South Africa (“GTIIQ”, “GTIQ”, “we”, “us”, “our”).

We provide business operations software and related services designed to support operational visibility, workflow management, compliance tracking, reporting, communication records, integrations, and financial oversight for businesses (collectively, the “Services”).

By accessing or using our website and Services, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully.

2. Acceptance of Terms

By accessing or using the GTIIQ website (https://www.gtiiq.com/) and related Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must discontinue use of the Services immediately.

3. Modification of Terms

GTIQ (Pty) Ltd reserves the right to modify these Terms at any time. We will notify you of changes by updating the “Last Updated” date and, where appropriate, through additional notice.

Continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.

4. Eligibility and Authority

To use our Services:

You must be at least 18 years old (or the legal age of majority in your jurisdiction).

If acting on behalf of a company, you must have authority to bind that entity.

You must ensure your use complies with all applicable laws and regulations in your jurisdiction.

5. Account Registration and Security

To access certain features, you must register for an account.

You agree to:

Provide accurate, complete, and current information.

Maintain and promptly update your account information.

Safeguard your login credentials.

Be responsible for all activity under your account.

GTIQ (Pty) Ltd is not liable for loss or damage resulting from unauthorized access where you have failed to safeguard your credentials.

6. Services Provided

GTIIQ provides a business operations software platform that assists organizations with:

Operational visibility and oversight

Workflow structuring and automation

Internal recordkeeping and communication logs

Compliance and case tracking

Reporting and management dashboards

Financial tracking and billing visibility

Third-party integrations

Certain components of the Services may be supported by or delivered through third-party infrastructure or technology providers, configured and branded as part of the GTIIQ platform.

GTIQ (Pty) Ltd remains responsible for providing the Services under these Terms. We may modify, suspend, or discontinue features at our discretion, provided such changes do not materially reduce paid core functionality without reasonable notice.

7. Third-Party Technology and Platform Components

Certain features of the Services may rely on third-party technology, infrastructure, hosting environments, communication providers, payment processors, or integrated systems.

These components may be configured, integrated, or branded as part of the GTIIQ offering.

GTIQ (Pty) Ltd may evolve, enhance, replace, or develop proprietary platform components over time, including transitioning functionality to internally developed systems, provided that the core purpose and functionality of the Services are maintained.

Use of third-party systems is subject to their respective terms and policies.

8. Subscriptions, Fees, and Payment

8.1 Pricing and Billing

Some Services require payment, which may include:

Monthly subscriptions

Annual subscriptions

Implementation fees

Add-ons or usage-based fees

By signing up for paid Services, you agree to:

Pay all applicable fees and taxes.

Provide valid payment details.

Authorize recurring billing where applicable.

Payments may be processed via third-party providers such as Stripe or other payment processors. GTIQ (Pty) Ltd does not store full card details on its own servers.

8.2 Automatic Renewal

Subscriptions renew automatically unless cancelled prior to the renewal date. You may cancel via your account settings (where available) or by contacting support.

8.3 Non-Payment

Failure to pay may result in suspension or termination of access to the Services.

9. Refund Policy

GTIIQ offers no refunds for fees paid, except where required by applicable law or explicitly agreed in writing.

You are responsible for managing and cancelling your subscription if you no longer wish to use the Services.

Nothing in these Terms limits mandatory consumer rights under applicable law.

10. Customer Data and Use of Platform

10.1 Ownership

You retain ownership of all data, records, documents, communications, and operational information you upload or process within the Services (“Customer Data”).

You grant GTIQ (Pty) Ltd a limited, non-exclusive license to host, store, process, transmit, and display Customer Data solely to provide and improve the Services and comply with legal obligations.

10.2 Responsibility

You are responsible for ensuring:

The legality of Customer Data.

Compliance with applicable privacy and data protection laws.

That required consents have been obtained for communications and records stored through the platform.

10.3 Backups

While we implement reasonable safeguards, you remain responsible for maintaining independent backups of critical data.

11. Acceptable Use

You agree not to:

Engage in illegal, harmful, or abusive activity.

Upload malicious code.

Attempt unauthorized access.

Interfere with system operation.

Conduct unlawful marketing, spam, or unsolicited messaging.

Infringe intellectual property rights.

We may suspend or terminate accounts that violate these rules.

12. Messaging and Communication Compliance

If you use the Services for messaging, communication tracking, or outreach features, you are solely responsible for:

Obtaining lawful consent.

Complying with POPIA (South Africa), GDPR (EU/UK where applicable), and other marketing or privacy regulations.

Ensuring lawful sourcing of contact data.

GTIQ (Pty) Ltd provides tooling; you control content and recipients.

13. Availability and Maintenance

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation.

Services may be unavailable due to:

Maintenance

Infrastructure provider outages

Security incidents

Events beyond our control

If you have a separate Service Level Agreement (SLA), that agreement governs uptime commitments.

14. Intellectual Property

All platform software, branding, design elements, documentation, and proprietary materials are the property of GTIQ (Pty) Ltd or its licensors.

You may not copy, modify, distribute, reverse engineer, or create derivative works without written consent.

15. Confidentiality

Both parties agree to protect confidential information received from the other.

Confidential information may only be disclosed:

With consent,

To advisers bound by confidentiality,

To authorized service providers,

Where required by law.

16. Privacy and Data Protection

Our collection and use of personal data is governed by our Privacy Policy.

If you process personal information through the Services, you remain responsible for compliance with applicable data protection laws.

17. Third-Party Integrations

The Services may integrate with third-party systems (including cloud providers, payment processors, communication platforms, and productivity tools).

GTIQ (Pty) Ltd is not responsible for:

Third-party service interruptions,

Third-party policy changes,

Third-party data practices.

18. Termination and Suspension

We may suspend or terminate access if:

You breach these Terms,

You fail to pay fees,

Your use creates legal or operational risk,

We are required by law.

Upon termination, your right to use the Services ceases immediately.

19. Disclaimers

The Services are provided “as is” and “as available.”

We do not guarantee:

Specific business outcomes,

Revenue improvements,

Operational performance gains.

20. Limitation of Liability

To the fullest extent permitted by law:

GTIQ (Pty) Ltd shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.

Total liability is limited to the fees paid by you in the twelve (12) months preceding the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

21. Indemnification

You agree to indemnify and hold harmless GTIQ (Pty) Ltd and its affiliates from claims arising from:

Your misuse of the Services,

Violation of these Terms,

Customer Data,

Failure to obtain required consents,

Infringement of third-party rights.

22. Dispute Resolution

We encourage good-faith resolution first.

Where disputes cannot be resolved informally, they will be resolved in accordance with the Governing Law section below, subject to any mandatory local legal protections.